Zero Tolerance or Threatening Behaviour

The Practice considers threatening behaviour to be either:- 

  • attempted or actual, aggressive threatening physical actions (including fist clenching and finger pointing) made towards any member of staff or other users of the Health Centre, this may be in person or on the 'phone. 

  • the use of aggressive or abusive verbal language, (including raising of the voice, swearing and cursing) intended to threaten or intimidate any member of Staff or other users of the Health Centre. 

  • Any behaviour, verbal or physical, which causes others to feel uncomfortable, embarrassed or threatened, is totally unacceptable.

    Please click here for the full policy

Practice Management

Mrs Sarah Griffiths (f)

Practice ManagerSarah Griffiths

Sarah worked in the NHS as a Midwife for 12 years before training and working as a Health Visitor for 7 years.

This was followed by 7 years in the private sector working for a recruitment business. Outside of work she spends most of her time walking and running with her dog, or on the sides of a lacrosse pitch cheering on her 3 children.

Mrs Hayley Whitehead (f)

HayleyReception Manager

Hayley joined the practice in August 2002 as a receptionist, taking up the post as Reception Supervisor in December 2008.

Hayley lives locally and is married with 3 school aged children, she enjoys spending her free time with her family, especially watching her boys playing football. Hayley is an animal lover, who loves long walks with her dog.


Mrs Valerie Morris (f)


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits. 

We want Chadsfield Medical Practice to be a safe, calm and healthy environment for our patients and staff at all times. Our committed and dedicated staff are our most valuable asset. Verbal and physical abuse or harassment of them is totally unacceptable. We encourage staff and our patients and visitors to report all incidents of harassment and violence.

Police assistance will always be requested when violent incidents occur and Chadsfield Medical Practice will support staff who wish to bring private prosecutions against the perpetrators of abuse or harassment. 

Mrs Karen Yates (f)
Mrs Julia Mellor (f)
Mrs Julie Thompson (f)
Mrs Julie Johnson (f)
Mrs Jan Colohan (f)
Miss Paisley McMahon (f)
Mrs Debbie Collins (f)
Mr Liam Needham (m)
Miss Jess Robinson (f)


Mrs Jo Higginbottom (f)
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